Does Starlink work in all weather conditions?
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Yes, Starlink is designed to operate in most weather conditions. The High Performance antenna also has a snow melt function that heats the dish, so service quality holds up in snow or icy conditions.
What happens when my Starlink package runs out?
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Once the full package is used, your speed drops to 1 Mbps. You have two options: top up with an extra 50 GB pack for 40 euro, or upgrade to the next package (for example from 50 GB to 500 GB), active from the following month.
How long does the installation take?
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It depends on the site, but the installation is generally done in a couple of hours, 2 hours on average.
How quickly is the service activated?
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Activation generally happens within 24 to 48 hours on business days, excluding equipment delivery times.
What warranty applies to the Starlink equipment?
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24 months manufacturer warranty from the date of purchase.
How long does a Starlink contract run?
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The standard contract term is 24 months. A 12 month term is possible with a 20% increase on the monthly subscription prices. After the initial term, the subscription can be cancelled monthly with a notice period of 1 month.
How do we reach Netcom service and is there monitoring?
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You have one dedicated point of contact at Netcom. Support is reachable by phone and email during business hours, with clear response times in a service agreement. Connection monitoring and proactive follow-up are optionally available for customers who want them.
What does a site survey and installation cost?
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The Enterprise kit costs 1,250 euro excluding VAT fully installed, including hardware and mounting. For heavier usage there is the High Performance kit at 2,750 euro fully installed. An upfront on-site survey costs 199 euro within 120 km from Ghent, plus 50 euro per additional 60 km band. You can request the survey directly through the order block on this page.
What if we don't want an on-site survey?
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Then you fill in a short online site survey beforehand through the order block: roof type, view of the sky, mounting spot, cabling, usage and planning. That way we can still prepare the installation properly. An on-site survey remains available at 199 euro within 120 km from Ghent, plus 50 euro per additional 60 km band.
What can prevent a Starlink installation?
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The antenna needs a clear view of the sky. Buildings, tall trees, roof structures and other obstacles can disturb the signal. During a site survey we check this upfront, so you are sure of a working installation.
Are there partnership options for installers and resellers?
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Yes, we work with partners who want to deploy Starlink for their own customers. This is possible both through a wholesale model and on a commission basis. We gladly discuss the concrete percentages and terms in a personal conversation, get in touch for a tailored proposal.