Terms and conditions

1. Who we are

Netcom Solutions BV, Booiebos 8A, 9031 Ghent (Drongen), Belgium, company number BE 0832.007.996, phone +32 78 480 894, email info@netcomsolutions.be.

2. Scope

These terms apply to all offers, orders, activations and services of Netcom Mobile, unless agreed otherwise in writing. By activating online or accepting a quote, you accept these terms.

Our services are intended for professional customers (B2B). SIM activations require a valid Belgian or Dutch company number.

3. Services

Netcom Mobile provides business connectivity as a Multi Operator provider on the networks of Proximus, Telenet and KPN Mobile (NL), plus additional services such as mobile data, IoT and M2M, fixed internet, Digital Voicemail, Starlink and travel eSIM.

Technical coverage and speeds depend on the underlying network and on your location and device. Network coverage is a best effort commitment of the operator, not a guaranteed result from Netcom Mobile.

4. Prices and VAT

• All prices on the website are shown excluding VAT by default. The VAT switch shows the amount including 21 percent Belgian VAT.
• One off costs such as SIM cards, eSIM profiles and installations are listed separately in the order summary.
• Credit card payments carry a 3 percent surcharge. Prepaying longer terms gives the discounts stated on the product page.
• Prices may change when the underlying operator changes its rates, or when taxes and levies change. We inform you in advance.

5. Activation and number porting

An activation requires correct company details. For number porting you also provide the current mobile number, the SIM card number and the customer number with your current provider. You warrant that this data is accurate and that you are authorised to request the port.

Physical SIM cards are shipped to the delivery address you provide. eSIM profiles are delivered digitally. Netcom Mobile is not responsible for delays caused by the previous provider or by incorrect data.

6. Payment

• Online payments run through our payment partner Mollie (Bancontact, iDEAL or credit card).
• Recurring monthly billing runs through the agreed payment method, direct debit or bank transfer.
• Invoices are payable within 14 days of the invoice date, unless stated otherwise.
• Late payment triggers, by operation of law and without notice, the statutory interest for commercial transactions plus fixed compensation of 10 percent of the outstanding amount with a minimum of 50 euro. We may suspend the service until full payment.

7. Term and cancellation

Unless agreed otherwise, subscriptions run monthly and you can cancel per line with effect from the end of the current month by email to info@netcomsolutions.be. Prepaid terms run for the chosen period, and prepaid amounts are not refunded on early termination.

Temporary SIM cards stop automatically at the end of the chosen term, unless you request an extension.

8. Fair use

• The service is intended for normal business use. Resale, SIM boxes, spam, fraud and any form of abuse are prohibited.
• You are responsible for the use of your SIM cards and for reporting loss or theft immediately so we can block the line.
• We may suspend a line on suspicion of fraud, abuse or abnormal usage, and will inform you as soon as possible.

9. Liability

Netcom Mobile delivers its services with professional care. Our liability is limited to the amounts you paid for the service concerned in the last three months. We are not liable for indirect damage, lost profit, data loss or consequential damage, nor for outages at the underlying operator or events of force majeure.

10. Privacy

We process personal data in line with the GDPR and only to deliver, invoice and support the service. See our cookie policy for data collected through the website. You can exercise your rights via info@netcomsolutions.be.

11. Complaints and governing law

Please report complaints within 14 days of discovery via info@netcomsolutions.be so we can look for a solution together. These terms are governed by Belgian law. Any remaining dispute falls under the exclusive jurisdiction of the courts of the judicial district of Ghent.