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Netcom Mobile, multi operator as a service
FAQ

Frequently asked questions.

Everything about Multi Operator as a Service, rate plans, VAT, number portability, eSIM and support. Can't find your answer? Contact us.

19 questions found.

Categories

01 / Category

Multi Operator as a Service

What it means to work on multiple networks at once through Netcom.

What exactly does Multi Operator as a Service mean?+
You get one contract, one invoice and one point of contact, but choose per SIM between the networks of Proximus, Telenet and KPN Mobile (NL). You're never locked into a single operator and can switch based on coverage, price or performance.
Can I switch networks without changing provider?+
Yes. When coverage or pricing changes, we switch your line to another network without you changing supplier. Your contract, numbers and management stay with Netcom.
How can I call over Telenet or Proximus without switching provider?+
You remain a Netcom customer. We are a Multi Operator MVNO, so you choose which network your SIM runs on. You switch networks without changing provider, contract or number.
What's the difference with a classic operator?+
With a classic operator you're tied to one network. With Netcom you choose per line which network fits best, while keeping one central invoice and one point of contact for all your SIMs.

02 / Category

Rates and VAT

How our prices are structured and what the VAT display means.

How are the rate plans structured?+
Per network we offer mobile, data-only and IoT bundles, excluding VAT by default for business customers. See the full overview on the rates page.
Why do I see prices excluding VAT by default?+
Our customers are mainly Belgian companies that reclaim VAT. The excl. VAT display shows the effective cost for your accounting. On the rates page you can switch to 'Incl. VAT' at the top for the gross final price.
How much is Belgian VAT?+
Belgian VAT on telecom services is 21%. Example: EUR 25 excl. VAT equals EUR 30,25 incl. VAT. Your current display on this page shows EUR 25 as EUR 25.
Can I reclaim VAT as a business owner?+
Yes, VAT-registered businesses fully reclaim the 21% Belgian VAT. The net cost therefore stays equal to the 'Excl. VAT' display.
Are there hidden costs on top of the monthly fee?+
No. The monthly fee includes SIM management and support. Only usage outside the EU and optional add-ons are billed separately, always with 21% Belgian VAT.
What exactly does "unlimited calls and texts" mean?+
Truly unlimited to Belgian numbers, subject to a fair use policy. Our SIMs are intended for personal or business use, not for SIM boxes or reselling call minutes.

03 / Category

Switching and keeping your number

How we handle your migration without interrupting your service.

How does switching to Netcom Mobile work?+
You choose a plan and network, we handle the migration with number portability. You receive a physical SIM or activate instantly via eSIM. There is no interruption of your service.
Can I keep my current number?+
Yes, number portability is standard and happens without interrupting your service. We arrange the porting with your current operator.
Do I need to cancel my current contract?+
No, we handle the cancellation and porting for you. You sign one document, we do the rest with your current operator.
What information do you need for a port?+
Your current mobile number, the SIM card number (ICCID), your customer number with the current provider (if applicable), and the name the subscription is billed to at the current provider.

04 / Category

eSIM and devices

How to activate and which devices are supported.

What is an eSIM and how do I activate it?+
An eSIM is a digital SIM card that you activate by scanning a QR code with your device. Works on iPhone (iOS 17+), iPad (iPadOS 16+) and most Android devices (Android 10+).
Can I get both a physical SIM and an eSIM?+
Yes. You choose per line. For devices that support dual SIM, you can use a business eSIM alongside a private physical SIM.

05 / Category

Support and usage

What to expect in terms of follow-up and notifications.

Do I get notifications about my data usage?+
Yes, you're notified at 80% and at 100%. After that, depending on the plan, throttling or a block applies, to avoid surprises.
Do I keep my number and does my service stay online during the migration?+
Your numbers are transferred using standard number portability, and we plan the migration to keep downtime to a minimum. Book a migration call.
How do I reach support?+
Call 078 480 894 during office hours or use the contact form. You always get a Netcom advisor on the line, never a call center.
For business customers

Need help choosing the right rate plan?

Tell us briefly about your fleet, field team or office. A Netcom advisor will draft a tailored proposal within one business day, with the right network (Proximus, Telenet or KPN Mobile (NL)), the right bundles and a transparent price per line.

  • Analysis of your current usage and invoice
  • Advice on network per line or location
  • Pooled data and tailored IoT plans
  • Full takeover of porting and cancellation
Request rate advice View rate plans

No obligation, no sales pressure. Response within one business day.

Prefer direct contact

078 480 894

Reachable on business days from 9am to 5pm. You always get a Netcom advisor on the line, never a call center.

By email

info@netcommobile.com
★★★★★4,8/5 on Trustpilot, 64 reviews from Belgian companies
Tariff planner

Find your plan in 10 seconds.

Tell us briefly how you use the subscription. We instantly show the best matching plan and an alternative. Prices follow the VAT toggle above.

Type
Network
25 GB

Heavy usage: video on the go, tethering, cloud sync.

Calling
Recommendation: Netcom Connected on Telenet.
Best matchTelenet

Netcom Connected

Optimale connectiviteit voor onderweg.

Data included
40 GB
Calling
Unlimited
Price per line
€ 30
Total (1 line)
€ 30
Also an optionProximus+

Netcom Connected+

Optimale mobiele connectiviteit.

Data included
40 GB
Calling
Unlimited
Price per line
€ 30
Total (1 line)
€ 30
Activate this plan Personal advice

Indicative proposal based on your input. We confirm the final price and network upon activation.

Compare all plans

All mobile and data plans side by side.

Filter by network or multi-operator, sort by what matters to you, and go straight to activation. Prices follow your VAT preference at the top of the page.

Network
Type
Features

22 plans gevonden.

  • Netcom Basic

    Basis mobiele oplossing met 1 Gb data.

    € 10
    Network
    TelenetMulti
    Data
    1 GB
    Calling
    Standard
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Basic+

    Basis mobiele oplossing zonder databundel.

    € 10
    Network
    Proximus+Multi
    Data
    1 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Data 10 Gb

    Op het Telenet netwerk.

    € 10
    Network
    Telenet
    Data
    10 GB
    Calling
    ·
    EU
    ·
    Throttling
    none
    Type
    Data only
    Choose this plan
  • Netcom Data 10 Gb

    Op het Proximus netwerk.

    € 10
    Network
    Proximus+
    Data
    8 GB
    Calling
    ·
    EU
    ·
    Throttling
    2 GB
    Type
    Data only
    Choose this plan
  • Netcom Minimum

    Basis mobiele oplossing met 8 Gb data.

    € 15
    Network
    TelenetMulti
    Data
    8 GB
    Calling
    Standard
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Minimum+

    Basis mobiele oplossing met data.

    € 15
    Network
    Proximus+Multi
    Data
    8 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    2 GB
    Type
    Mobiel
    Choose this plan
  • Netcom Data 25 Gb

    Op het Proximus netwerk.

    € 15
    Network
    Proximus+
    Data
    20 GB
    Calling
    ·
    EU
    ·
    Throttling
    5 GB
    Type
    Data only
    Choose this plan
  • Netcom Start

    Zorgeloze mobiele connectiviteit.

    € 20
    Network
    TelenetMulti
    Data
    20 GB
    Calling
    Standard
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Start+

    Zorgeloze connectiviteit voor onderweg.

    € 20
    Network
    Proximus+Multi
    Data
    20 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    5 GB
    Type
    Mobiel
    Choose this plan
  • Netcom Data 30 Gb

    Op het Telenet netwerk.

    € 20
    Network
    Telenet
    Data
    30 GB
    Calling
    ·
    EU
    ·
    Throttling
    none
    Type
    Data only
    Choose this plan
  • Netcom Data 45 Gb

    Op het Proximus netwerk.

    € 25
    Network
    Proximus+
    Data
    40 GB
    Calling
    ·
    EU
    ·
    Throttling
    5 GB
    Type
    Data only
    Choose this plan
  • Netcom Connected

    Optimale connectiviteit voor onderweg.

    € 30
    Network
    TelenetMulti
    Data
    40 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Connected+

    Optimale mobiele connectiviteit.

    € 30
    Network
    Proximus+Multi
    Data
    40 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    5 GB
    Type
    Mobiel
    Choose this plan
  • Netcom Data 50 Gb

    Op het Telenet netwerk.

    € 30
    Network
    Telenet
    Data
    50 GB
    Calling
    ·
    EU
    ·
    Throttling
    none
    Type
    Data only
    Choose this plan
  • Netcom Data 85 GbTopkeuze

    Op het Proximus netwerk.

    € 35
    Network
    Proximus+
    Data
    80 GB
    Calling
    ·
    EU
    ·
    Throttling
    5 GB
    Type
    Data only
    Choose this plan
  • Netcom UltimateTopkeuze

    Krachtige oplossing voor ultieme connectiviteit.

    € 45
    Network
    TelenetMulti
    Data
    80 GB
    Calling
    Unlimited
    EU
    ·
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Ultimate EUTopkeuze

    Ultieme connectiviteit, inclusief EU.

    € 45
    Network
    Proximus+Multi
    Data
    80 GB
    Calling
    Unlimited
    EU
    Included
    Throttling
    10 GB
    Type
    Mobiel
    Choose this plan
  • Netcom Data 100 Gb

    Op het Telenet netwerk.

    € 45
    Network
    Telenet
    Data
    100 GB
    Calling
    ·
    EU
    ·
    Throttling
    none
    Type
    Data only
    Choose this plan
  • Netcom Data 315 Gb

    Op het Proximus netwerk.

    € 45
    Network
    Proximus+
    Data
    300 GB
    Calling
    ·
    EU
    ·
    Throttling
    15 GB
    Type
    Data only
    Choose this plan
  • Netcom Max

    Onbeperkte mogelijkheden, maximale vrijheid.

    € 65
    Network
    TelenetMulti
    Data
    300 GB
    Calling
    Unlimited
    EU
    Included
    Throttling
    none
    Type
    Mobiel
    Choose this plan
  • Netcom Max EU

    Onbeperkte mogelijkheden voor maximale vrijheid.

    € 65
    Network
    Proximus+Multi
    Data
    300 GB
    Calling
    Unlimited
    EU
    Included
    Throttling
    15 GB
    Type
    Mobiel
    Choose this plan
  • Netcom Data 150 Gb

    Op het Telenet netwerk.

    € 70
    Network
    Telenet
    Data
    150 GB
    Calling
    ·
    EU
    ·
    Throttling
    none
    Type
    Data only
    Choose this plan

Looking for an IoT bundle or fixed internet? See the full range on the pricing page.